Flower Preservation Process

What happens after I’ve placed my booking & paid the deposit?

• Your booking will be approved yay!
• I will send you a reminder 48 hours before your event reminding you of your booking with our address
• If you have chosen 'postal' then I will send you the postal instructions straight after you've made a booking.
• Deposits are not refundable.

What happens when you have my Flowers?

Drop off – If you drop your flowers off, we can discuss face-to-face the options you have chosen on your booking form and making sure your flowers will fit in those specific items and if more are needed.
Post – If you have posted your flowers, I will email you straight away advising that I have received your flowers and we then will discuss what you have chosen on your form.

• Once decisions have been made and finalized, we will then discuss payment.

Will you update me on my item?
If you would like to follow the process of your item, follow me on Instagram @resinandmedesigns.
With the amount of orders we have, it can be hard sending updates individual via email but if you want an update, please feel free to send an email.

When do I pay the remaining amount I've chosen to do half payment?
- If your order is under $500, you are required to make full payment prior as soon as I have received your flowers
- If your order is over $500 and you chosen to split payment, 50% is required upfront when receiving your flowers and the remaining amount will be within 4 weeks.

How long will my order take?
Your order will take around 20 weeks or more to be completed from the day I receive your flowers. I will try my best to have them finished for you earlier if for any reason it goes well over the time frame due to circumstances out of my control, I will contact you straight way (for e.g. weather, family emergency, sickness, manufacturing delays in receiving resin etc.).

What if my flowers are already dried?
That is perfectly fine. Basically, ANYTHING can go inside Resin as a forever keepsake whether it's dried flowers, jewellery or something that is sentimental to you.